Payment & Refund Policy

1. Overview

At Next Online LLC, we strive to provide high-quality digital services. We plan each project by dividing work into milestones to ensure mutual understanding and eliminate potential disputes.

2. Payment Policy

All projects begin with a complete discovery/analysis and the creation of a scope of work document. Payment terms, including deposit amounts and milestone payments, will be outlined in your specific agreement.

3. Refund Eligibility

As time is spent to achieve every milestone and complete every module, a refund is not possible for work already completed.

• No payment will be refunded once the client approves mock-up designs and we move into the development phase.
• There are no partial refunds for projects mid-way through a milestone phase.
• Digital marketing & SEO packages are not refundable, but may be cancelled with 7-10 days notice.
• Special promotional offers are non-cancellable and non-refundable.

4. Liability and Maintenance

After project completion, the full liability for maintaining the service lies with the client. Any actions taken by the client or their agents that harm the service are the client's sole responsibility.

5. Mutual Termination

In the event of a project terminated on a mutual basis, the client retains control of all completed work paid for, and any payment for further development becomes void. Previous payments or deposits are non-refundable.

6. Refund Process

If a refund is mutually agreed upon, it typically takes 7 to 10 working days to process. All processing fees and costs of services already rendered will be considered during the refund calculation.

7. Contact Information

For any questions regarding our Payment & Refund Policy, please contact us at info@thenextonline.com.